Overview
You can ask us to delete personal data we hold about you at any time. Depending on how your data ended up on Qcom, the right path is different — this page walks through each one and gives you a single address to write to when you’re ready.
If you arrived here from Facebook, Instagram, or WhatsApp asking how to remove your data from a business that uses Qcom, skip to End-Customer Data Held by a Merchant.
Who This Applies To
Qcom holds personal data in three different roles. Pick the one that fits you:
- Workspace owners and team members — you signed up for Qcom directly (or were invited by a workspace owner) and use the dashboard.
- End customers of a merchant — you chatted with, bought from, or opted into messages from a business that happens to use Qcom. We hold your information on the merchant’s behalf.
- Social account holders — you connected a WhatsApp, Facebook, or Instagram account to a Qcom workspace, or a workspace connected a Page or number you own.
Delete a Qcom Workspace or Account
If you have a Qcom login, you can schedule deletion of your own account from inside the dashboard. We give you a 30-day grace period in case you change your mind.
From the dashboard
- Sign in to your workspace at qcomonline.com/app.
- Go to Settings → Account.
- Click Delete account and confirm.
Your account will be locked immediately and permanently deleted 30 days later. You can cancel the deletion any time before the purge date by signing back in and choosing Cancel account deletion.
If you’re the only owner of a workspace, deleting your account also deletes the workspace and every conversation, contact, campaign, and integration it contains.
Can’t sign in?
Email us at privacy@qymmo.com from the address on your account. Include your workspace name or ID so we can verify ownership before we delete.
End-Customer Data Held by a Merchant
When a Qcom merchant adds your phone number, email address, or chat history to their workspace, the merchant is the data controller and Qcom is the processor. The cleanest path is to contact the merchant directly — they can delete your record from their contacts the same way they add anyone else.
If you can’t reach the merchant, or you’d rather come straight to us, email privacy@qymmo.com with:
- The phone number, email address, or social handle the merchant uses to reach you
- The name of the business or merchant if you know it
- Confirmation that you’re requesting deletion of your own data (we may ask for a brief identity check, e.g. confirming a code we text or email)
We’ll find every merchant workspace that holds your data, notify them, and remove the records ourselves if the merchant doesn’t act within a reasonable window.
What We Delete vs. Retain
When we delete data on request, we remove:
- Your account profile, login credentials, and personal contact details
- Your message history, conversations, and uploaded media
- Contact records linked to your identifier (phone, email, social handle)
- Connected channel credentials (WhatsApp tokens, Page access tokens, etc.)
We retain a small amount of information where the law requires us to or where it’s necessary to protect the platform:
- Billing records — required for tax and accounting (typically 7 years).
- Audit logs — security events, login attempts, and admin actions, retained in pseudonymised form so personal identifiers are removed but the activity record remains.
- Abuse and fraud signals — if your account was flagged for spam, fraud, or policy violations, we may keep a minimal record to prevent re-registration with the same identifiers.
- Backups — encrypted backups are rolled off on a fixed schedule (typically 30–90 days), after which the deleted data is gone from backups too.
Timeline & Confirmation
We acknowledge every deletion request within 2 business days and complete it within 30 days — usually much faster. You’ll get a written confirmation when we’re done, including a short summary of what was removed and what (if anything) we had to retain and why.
For Qcom-account self-delete, the 30-day grace period is built in — your data is inaccessible immediately and permanently purged on day 30. You can cancel any time inside the grace window.
Contact Us
One address handles every kind of data deletion request: privacy@qymmo.com.
For broader privacy questions or to exercise other rights (access, correction, portability), see our Privacy Policy.
Disconnect WhatsApp, Facebook, or Instagram
If you connected a WhatsApp number, Facebook Page, or Instagram account to a Qcom workspace, you can disconnect it from inside the dashboard without deleting the rest of the workspace.
Disconnecting revokes Qcom’s access tokens from Meta, stops new messages from flowing into the workspace, and removes the credentials we hold. Existing message history on the workspace stays with the merchant unless you also ask us to delete it (see the section above).
You can additionally remove Qcom from your own Facebook account at facebook.com/settings → Business Integrations — that revokes our app permissions on Meta’s side independently of any Qcom workspace action.