Workflow examples from businesses that sell on WhatsApp and Instagram, with the customer context each team sees.
Example · a fashion shop in Accra
Customer context
Each example pairs a real kind of conversation with the record your team sees beside it.
Food and catering
The request arrives with the date and guest count on the customer's record, so whoever replies can quote straight away.
Example · a catering business in Kumasi
Customer context
Beauty and salons
Her past visits are on her record, and a follow-up journey sends an approved WhatsApp reminder. Her reply comes back to the team.
Example · a salon in East Legon
Customer context
Shops and retail
Replies to a WhatsApp campaign come into the shared inbox, where a teammate picks them up and takes the order.
Example · a homeware shop in Spintex
Customer context
Start with the channels and customer list you already have.
Connect WhatsApp, Instagram, SMS or email, and bring your team into one shared inbox.
Import your customer list from a spreadsheet, so their history starts in one place.
Add products or services to your Catalog, so orders and bookings can be taken in the chat.
Turn on a reminder or a campaign, and see who replied and who bought.
Give your team each customer's history, orders and next follow-up before they reply.