How can we help
Guides and answers for setting up and running Qcom.
- A/B test your campaignsCompare different variants of your email campaign to find the message that performs best with your audience.
- About bookingsWhat a booking is, the two things you track on every one, and where bookings come from.
- About campaignsWhat a campaign is, which channels it can use, and what has to be in place before you can send one.
- About Forms and CasesCollect customer answers through a WhatsApp Form, and track any review or work that follows.
- About invoicesWhat an invoice is, the pieces that make one work, and where to go for each of them.
- About My requestsSee the help you've asked Qcom for, separately from your team's customer tickets.
- About ordersWhat an order is, how it differs from a payment, and the two things you track on every one.
- About paymentsHow money reaches you in Qcom, what has to be set up first, and where each part is managed.
- About support ticketsTrack customer problems that need follow-up while you keep talking in the conversation.
- About the InboxOne place for every customer conversation, however it reached you, how to find your way around it, and which staff can see which inboxes.
- About the Media libraryOne place for the pictures, videos and files you reuse, and how storage is counted.
- About work that needs your teamFind customer issues handed to your team and see what still needs follow-up.
- About your public CatalogThe page anyone can open to see what you offer, and how the pieces of it fit together.
- Adapt a form to your organisationUse your own services, audience and working practices to decide what a form should ask.
- Add a bookingBook someone in yourself, or against the services an inbox already offers.
Still need help
Write to the team and we will get back to you.