Turn Instagram DMs into orders and bookings
DMs, story replies and mentions arrive in the shared inbox, and your team answers from the same Instagram account.
- Instagram4m ago
ama.sews
Replied to your story: Love these 😍 Can I book a fitting this week?
- Instagram2m ago
kojo_k
How much is the woven tote? Do you deliver to Tema?
- Instagramnow
esi.wears
Mentioned you in their story
Every DM starts somewhere
A post, a story or a mention. Each one lands in the shared inbox as a conversation your team can answer.
adom.boutique
Active now
You sent a post
Woven tote01 Posts
A follower asks about a post
Someone sends you a post and asks the price. Whoever is free answers from the shared inbox.
palmview.hotel
Active 2m ago
You replied to their story
Weekend stays02 Stories
Story replies become conversations
A reply to your story arrives with the story beside it, ready for your team to answer.
esi.wears
Mentioned you in their story
03 Mentions
Know when a customer mentions you
When a customer mentions your account in their story, it comes into Qcom so you can thank them.
One account, every teammate
Your Instagram account is connected once. Sales and support reply from it, and every DM shows who has it.
Answer Instagram as a team
- DMs your team shares
- Assign Instagram chats, leave notes and see who is answering, like any other channel.
- Leads from your ads
- Lead forms from your Instagram ads arrive in the Instagram inbox as new leads.
- One customer everywhere
- When a follower later writes on WhatsApp, it stays one contact with one history.
Get Instagram working in Qcom
You need a professional account linked to a Facebook Page. Here is how it goes.
Use a professional account
Switch your Instagram to a business or creator account linked to your Facebook Page.
Connect it in Qcom
In Connections, sign in with Meta and choose the Instagram account.
Choose the inbox
Attach Instagram to an inbox and choose who answers it.
Answer the first DM
New DMs and story replies start arriving in Qcom straight away.
Instagram rules to know
Answer Instagram with the whole team
Bring Instagram DMs, leads and follow-ups together, with the customer's history beside every chat.