Every customer conversation in one inbox
WhatsApp, Instagram, Messenger, Telegram, SMS, email and web chat arrive in one place, each one tied to the customer it belongs to.
From first message to resolved
The inbox is where your team works conversations. Each step keeps the customer's record in view.
01
A message arrives
It lands in the inbox for the channel it came from, on the customer's record, with their history beside it.
02
The right person picks it up
Choose who answers first, assign it to a teammate, or take it over from a bot or Qyra.
03
Reply on the same channel
Answer where the customer wrote, with saved replies, templates and a draft from Qyra when you want one.
04
Turn it into work
Raise a ticket, write up an order or invoice, set a reminder or ask for feedback without leaving the thread.
05
Close it out
Move it to Waiting, Resolved or Closed. The record keeps everything that happened.
Reply with the customer's whole story in view
- The customer beside the thread
- Their orders, notes, tags and earlier conversations sit next to the reply box, on every channel.
- Saved replies and templates
- Answer common questions in a click, and use an approved template once WhatsApp's 24 hours have passed.
- A draft from Qyra
- Ask Qyra for a reply when you want one. Nothing reaches the customer until you send it.
