Qyra, grounded in your service information
Add the requirements, FAQs and product information your team is authorised to share. Route individual advice and exceptions to qualified staff.
Give every enquiry a clear next step
Bring customer conversations, applications and service cases into a workspace your team can act on. Built for the work around lending, insurance and financial advice.
Microfinance & lending · Insurance · Investment & wealth
Work the whole customer journey
Qcom brings the conversation, the application and the service work into focus. Each needs different information. Your team should be able to move between them.
Start with the person, wherever they get in touch
Bring enquiries from connected channels into the inbox. Keep the conversation with the contact, capture their interest and give an adviser responsibility for the next step.
Customer conversationExample
WhatsApp enquiry
What information do I need to apply?
I can help you with the requirements and the application Form.
Assigned to an adviserFollow-up needed
Give an application a place beyond the chat
Collect the required information with Forms and organise the case for staff review. Your institution makes the decision; Qcom helps the team follow the work.
Forms & casesExample
Application enquiryNeeds review
- Case
- Open
- Review
- Needs review
- Next step
- Staff review
Submitted Form
One customer relationship, several people doing the work
Give advisers, reviewers and service teams the context for their part of the job.
Customer serviceExample
Change of contact details
OpenCustomer service
Conversation received
Assigned to the service team
Next: review and update the customer
Take the repetition out of customer follow-up
Use published knowledge for routine questions and configured workflows for repeatable steps. Keep advice, review and approval with your people.
Customer asks a question
Share published guidance
Hand over to the team
A repeatable route to the right person
Configure bots and automations around your service process. Collect the first details, guide the customer and make the human handover clear.
Keep the relationship going with something useful to say
Group customers by relevant interests, prepare a campaign and review the response. Keep account, policy and transaction records in the systems responsible for them.
Relevant service updatesExample
Choose the audience
Review the message
Check permission to contact
Review campaign responses
EmailSMSWhatsApp
Fit Qcom around the way your institution operates
Keep decisions with authorised staff
Use roles and your review process to define who handles each step. Qcom does not underwrite, approve finance or provide regulated advice.
Bring the service teams together
Coordinate the work of advisers, reviewers and customer service without asking each team to manage a separate conversation.
Connect the systems that own the facts
Discuss integration requirements for your core financial and accounting systems. Confirm the data and actions each connection needs before setup.