Look after the guest and the work behind their stay
Bring enquiries, bookings, orders and guest requests together. Qcom gives reception, service teams and customer communications a shared place to work.
Hotels & stays · Restaurants · Travel operators
Give reception a clear picture of the booking
Present stays, dining and services clearly. Keep the enquiry, booking and reception handover close enough for the right person to act.
Stays and bookable services
A clearer arrival handover
- Service
- Guest stay
- Next step
- Confirm arrival details
- Team
- Reception
Handle the relevant order, invoice and payment work alongside the booking.
A guest request should reach someone who can help
Assign the conversation or create a service ticket. Let reception and staff away from the desk keep the customer updated without passing messages between disconnected tools.
Arrival question
Review the booking and reply to the guest
Keep your dining and guest services part of the same relationship
Use the Catalog for your services and menus, orders for the work that follows, and customer records for the context. Relevant seasonal campaigns can continue the relationship after a visit.
Qyra can help with routine guest questions
Give it published arrival guidance and service information. Leave exceptions with your staff.