Answer messages
Customers message your business bot
People find your bot in Telegram and write to it. Your team answers from the shared inbox, and each chat lands on the customer's record.
A
Adom Boutique
bot
Telegram for your whole team
Customers message your business bot, and your team answers from the shared inbox. Groups and your channel come in too.
A
Atelier Abena
bot
What businesses do on Telegram with Qcom
From the first message to the delivery pin, in the chat the customer already uses.
Answer first
A bot answers first, with buttons to tap
A bot greets the customer and offers choices as Telegram buttons. When a person is needed, the chat moves to your team with everything said so far.
O
Osu Home & Living
bot
Get the address
Ask for a location instead of directions
When an order needs delivery, the customer shares their location in one tap. The pin arrives with the order.
K
Kofi Bakes
bot
Groups
Bring community groups into the inbox
Add your bot to a group and its questions arrive in Qcom, so the right teammate replies.
A
Accra Makers Market
group · 1,240 members
Channel posts
Follow your channel from Qcom
Make the bot an admin of your channel, and its posts come into the inbox beside your other conversations.
N
Nala Collective
channel · 3,800 subscribers
One bot, every teammate
Your Telegram bot is connected once. Sales, support and deliveries all reply from it, and nobody answers the same customer twice.
Build the bot your customers talk to
- Pick the bot's job
- Start from support, ordering, appointments, payment or feedback, or begin with a blank bot.
- Buttons customers tap
- Telegram bots offer choices as inline buttons and can send photos, files and locations.
- A person when needed
- The bot hands the chat to your team in the shared inbox, with everything said so far.
Get Telegram working in Qcom
It takes a bot token and a few minutes. Here is how it goes.
Create a bot
In Telegram, message @BotFather, create a bot for your business and copy its token.
Connect it in Qcom
Paste the token in Connections. Qcom links the bot and starts receiving its messages.
Choose the inbox
Attach the bot to an inbox and choose who answers it.
Add groups and your channel
Add the bot to groups, or make it an admin of your channel, to bring those in too.
Telegram rules to know
Answer Telegram with the whole team
Bring Telegram conversations, orders and follow-ups together, with the context to take the next step.