Connect a channel to your inbox

Connect the channels your customers message you on so their conversations land in your unified inbox.

Where to connect

On the web: open Inboxes → Connect a channel for the Connections page.

The channel's own setup opens inside the app. Meta sign-in or a website's script installation can involve a provider or website outside Qcom. Returning from that step doesn't by itself confirm the connection.

Email has separate sending, sending-domain and receiving settings; see Receive customer email in an Inbox. An SMS sender ID can be send-only. Neither should be treated as a receiving Inbox just because it was added.

How it works

1. Connect an account on its card. Each connected account becomes a source (e.g. a WhatsApp number, an Instagram account, a Facebook Page, a Telegram bot).
2. Assign the source to an Inbox — that's where your team handles those conversations. A freshly connected source can wait in Not assigned to an Inbox until you choose one.
3. You can connect more than one account per channel — use Add another on a connected card (e.g. a second WhatsApp number).

Cards that your current plan does not include show the required plan and open upgrade guidance before any provider connection begins.

Replying

Once the source is assigned, your team replies inside its Inbox and the reply goes out through the same account the customer messaged. Until then, incoming messages are kept in Unassigned and nothing answers automatically.

Related

• Connect WhatsApp
• Connect Instagram
• Connect Facebook Messenger
• Connect Telegram
• Install the web chat script
• Build a bot on the canvas