Receive customer email in an Inbox

A receiving address brings customer email into Qcom; it is a separate setup from verifying an address to send from.

How it works

The current connection supports addresses under a sending domain already verified for your workspace, including its supported subdomains. It doesn't sign in to or import the contents of a personal Gmail or Outlook mailbox.

Your workspace's plan controls its address allowance, and adding or changing an address requires permission to manage settings. Adding an address creates a connection; choose the Inbox that handles it separately.

Add an address on mobile

1. Open More → Integrations → Messaging channels → Add new source → Email.
2. Choose Receiving, then Add receiving inbox.
3. Enter the Receiving address, an optional Inbox name and an optional Reply-to address.
4. Choose Add inbound inbox and wait for the result, then choose Done.
5. Assign the new source to the Inbox where your team will handle its messages. See Manage inbox sources.
6. Send an ordinary test email from another address and check the intended Inbox and Unassigned before inviting customers to use the address.

To change an existing address's display or reply details, open its row and choose Edit inbound inbox. Disconnect inbound inbox is a separate action with a confirmation; it doesn't delete customer conversation history.

When email doesn't arrive

The domain isn't verified or the address isn't supported. Follow Authenticate your sending domain first. A personal mailbox isn't connected merely because you can use its address to sign in to Qcom.

The workspace has reached its allowance or you can't change settings. Ask the workspace owner to review the plan and your access. Adding the same address again won't change those requirements.

The source hasn't been assigned. Check Unassigned and assign the existing connection rather than adding a duplicate.

Qcom couldn't add the address, load the list or receive the test. Check the current list before retrying. If the address exists but the test doesn't arrive, contact Qcom support with the address and test time. Adding a record isn't proof that email delivery works.

Next, manage Inbox sources or verify a sending address.