Connect WhatsApp

1. Go to Inboxes → Connect a channel and open the WhatsApp card.
2. Click Connect — this opens Meta's sign-in (Embedded Signup) in a popup.
3. Sign in with the Facebook account that manages your WhatsApp Business Account and pick the number to connect.
4. Done — the number appears as a source you can assign to an inbox.

To connect a second number later, use Add number on the WhatsApp card.

Choose how the number will work

Only in Qcom moves the number's messaging to Qcom; the WhatsApp Business app stops using that number. Keep WhatsApp Business app is the separate option for continuing to use the phone app where Meta makes it available. Read the requirements for your selected option before continuing; don't remove the number from the phone as a general troubleshooting step.

When the number isn't ready

Setup was cancelled or couldn't be confirmed. Check the existing numbers before starting again. A Meta sign-in or QR code alone doesn't prove that the connection completed.

The number connected but no one is answering. Check its Inbox assignment and that Inbox's answering settings. See Manage inbox sources.

Related

• Connect a channel to your inbox
• Build a bot on the canvas
• Configure OTP verification in a bot