Remind customers before a booking
Set up a reminder with the date, time and useful details, so customers can prepare for their visit.
Keep customers updated by SMS
Send booking reminders, order updates and offers from an approved business sender name, without asking customers to open an app or use mobile data.
- Messages4m ago
NALA STORE
Your order is ready to collect. Visit us before 6pm today and bring your order confirmation.
- Messages2m ago
GLOWSPA
Reminder: your facial is tomorrow at 10:30am. Reply C to confirm or R to reschedule.
- Messagesnow
KOFIBAKES
Your cake is on its way. The rider will call when he reaches your gate.
Send the update a customer is waiting for
SMS gives a short, practical message its own place on the customer’s phone. Make the purpose clear and the next step easy to follow.
Keep an order moving
Tell customers when an order is ready, where to collect it or when to expect delivery.
Put a timely offer in front of your audience
Send a short campaign to a relevant customer group, with a clear offer and a way to act on it.
Let customers recognise
the sender
Use your business name for SMS. Request it in Qcom and check its approval status before sending.
Sender-name support varies by country and mobile network.
How sender approval worksCheck the details before the message goes out
- The right audience
- Choose the customers the message applies to, with permission to contact them on this channel.
- A message that fits
- Keep the purpose clear, check personalisation and review the message-parts counter.
- A useful next step
- Give customers the time, place, link or contact route they need, and review the delivery result after sending.
Questions about SMS in Qcom
Make your next update a useful one
Bring reminders, order updates and SMS campaigns into the work you manage in Qcom.