Every channel, conversation, lead, order and note for a customer lives on one profile, so your team never asks twice.
Contacts is the record that the inbox, leads, segments and campaigns all read from.
A message, a form, a Lead Ad, a storefront order or a CSV import creates or updates the contact.
The same person writing on WhatsApp and email is matched to one profile. Review likely matches before they merge.
Conversations, lead stage, orders, tags, custom fields and activity sit on the profile, newest first.
Start a conversation, open a lead, add the contact to a group or a campaign straight from the record.
Names, numbers, emails and channel identities on one record.
Every message, order, lead change and note in one timeline.
Add the fields your business needs, and tag contacts as you work.
Bring a CSV or Excel file, map the columns, and add a field during the import when one is missing.
Find anyone by name, email or phone, and filter by status, tag, source or audience.
Export your contact data or delete a contact when they ask, from settings.