Create a counter appointment

Open Bookings → New appointment. You need Booking write access, customer read access and your own open shift at the service's branch. If it isn't available, ask your workspace owner or admin to give you access or set up the service.

Book the time

1. Choose a schedule and service from your workspace Catalog.
2. Search for the customer by name, email or phone and select them.
3. Set the number of people, choose a day and an available start time, and add a note if needed. Times use the displayed schedule timezone.
4. Select Review appointment and check the customer, service price and time.
5. Select Book appointment. The appointment opens with its current status. A time held for payment is not yet confirmed; use its payment section to collect the deposit or balance.

Availability and the price are checked again when you book. If either changes, review the updated details before proceeding.

If the result is uncertain

Keep the saved review and select Check booking result. This can find an appointment even after the original shift closes. When none is found, Retry same booking becomes available and keeps the same request. Check again after any further uncertain response.

Use Review details again to correct a refused review. It retains the same request identity. If an earlier submission has completed, inspect that booking before starting another.

The review is saved in this browser tab for your account and workspace, including across reloads. Do not clear browser storage while its outcome is uncertain. If storage cannot be read or saved, check Bookings before continuing on another device.

When booking is unavailable

• Access or setup: check Booking and customer permissions, the schedule and the service's availability with your owner.
• No eligible time: choose another available time or reduce the group size where appropriate. Use a till at the service's branch.
• Could not save: check the saved booking result before retrying. If the service price changed, review its new price first.

Next, take an appointment payment or manage the appointment.