Choose your Qyra reply preferences

Open Qyra → Settings to manage your personal reply style and remembered facts.

Choose your reply style

Choose a tone, answer length and flexibility. Each selection saves immediately. Use workspace settings leaves that choice to the defaults; the summary shows the current value and where it comes from. The summary describes workspace Qyra. An inbox draft can use different inbox defaults.

Your preferences apply to Qyra answers in the full page and side panel, and to inbox drafts you request. They do not change automatic replies to customers. Builder bars for email, templates, segments and flow steps use their own editing controls.

Flexibility changes how Qyra phrases permitted options. It does not grant permission, change a business rule, or allow an exception outside documented policy.

Set customer-facing defaults

Configure automatic replies in the inbox's Qyra settings and published Behavior rules for Customers. Personal reply preferences are excluded from automatic replies.

Knowledge sources contain facts and reference material. Assign the relevant published knowledge areas to each inbox; keep reply style and behavior rules separate from those sources.

Manage remembered facts

Business notes are shared across the workspace for Qyra assistance. Personal notes belong to your account. They are not published knowledge for customer inboxes.

Website, what the business does, and the assistant name live in Business profile. To let Qyra answer customers from a website, add it under Knowledge sources, then assign that area to the Inbox.

Each section holds up to 20 facts, with up to 120 characters per fact. Add or remove facts, then choose Save. Choose Discard to undo unsaved edits.

Reopen my last chat when I sign in remembers which conversation to open when you return. You still need to sign in, and the setting does not change how long Qcom keeps the chat.

Signing out keeps your saved conversations in Qcom.

If a setting does not save

Wait for settings to load before making changes. If loading fails, choose Try again. If a reply-style save fails, choose the option again. Ask a workspace administrator for the appropriate Qyra or dashboard editing access if controls remain unavailable.

Related

• Where Qyra gets its knowledge
• Your workspace and brand details
• Set up Qyra on an inbox
• Troubleshoot Qyra and Help