When your subscription is suspended

A paid subscription that isn't renewed by the end of its billing period is suspended. Your workspace goes read-only until you renew — nothing is deleted.

How it works

Renewal is due at the end of your billing period, and it's enforced on that date. There's no extra window afterwards: when the account is due, it's due.

When it happens, three things tell you:

• A red banner across the top of every page — Your subscription is suspended
• A message in your notification bell, and an email
• A card on Settings → Billing → Overview with a Renew now button

Your plan is kept, so renewing puts you back on the same plan in one step.

What still works

You can browse everything. Contacts, conversations, orders, reports — all still readable, so you don't lose sight of your business.

You can also still use the parts you need to fix it: billing, payments, plans, your support requests and your notifications all work normally.

What stops

Anything that changes or sends something. Replying to a customer, sending a campaign, creating an order, editing a contact — all of it is refused with a message telling you the subscription is suspended and to renew.

Get it back

1. Choose Renew subscription on the banner, or Renew now on the Billing overview.
2. Pay at secure checkout.

Everything resumes as soon as the payment goes through. If you'd rather come back on a different plan, use Settings → Billing → Manage Plan — that page still works while you're suspended.

To avoid it happening again, save a card as your Primary payment method so the renewal is taken automatically.

A different kind of pause

If the banner reads This workspace is paused instead, this isn't a payment problem. The plan on the account that owns this workspace no longer includes it. Nothing has been deleted, and paying from here won't fix it — the owner needs to upgrade, and then everything comes back.

When renewing doesn't fix it

• Nothing changed after paying. Reload the page. If the banner is still there, check Settings → Billing → History to confirm the payment actually completed.
• The payment was declined. Add a different card or mobile money number under Payment methods and try again.
• You're blocked from everything, including billing. That's a different kind of suspension — one our team applied — and it can't be lifted by paying. Use Contact support on the banner.

Related

• Your plan and what it includes
• Billing details and payment methods
• Top up your credit balance
• Resolve common workspace blockers