Add or change your contact method in chat

If the business offers My profile in chat, you can add or change your email address, phone number or WhatsApp number there. We check the address or number before saving it to your profile.

How does the check work?

When you add your first address or number of a type, we send a code to the new one. When you replace one already saved, we ask you to confirm an existing trusted contact method first, then send a code to the new one. We save the new address or number only when the required checks succeed.

Opening My profile, changing your name or adding a delivery address does not start this contact check by default.

How do I add or change one?

1. Reply *profile* and choose Contact methods.
2. Choose Email address, Phone number or WhatsApp number, then enter the new address or number.
3. Enter each code we send in this chat. For a replacement, the first code goes to a saved contact method and the second goes to the new one.
4. Wait for the message confirming that your new contact method is verified and saved.

If you were trying to open something that needed a verified email address, ask for it again once your email is saved. We check what you can access at that point.

When won't it work in chat?

• My profile is not offered here: ask the business how to update your contact details.
• We cannot use this chat to verify the new address or number: contact the business another way or ask for a person to help. A code sent to the same channel as this conversation cannot complete the check.
• A code could not be sent or did not pass the check: try again if prompted, or ask for a person to help.

Typing a new email address into an access check does not make it a saved contact method. Add it through My profile first.

If you were updating your details to retrieve a document, continue with Ask Qyra for your documents.