Billing details and payment methods

Keep your billing contact details and payment methods up to date, and use billing history to find receipts.

Open Settings → Billing → Overview.

How it works

Two cards on that page do the work.

• Billing & payment — the name, email and address that appear on your receipts.
• Payment method — the cards and mobile money numbers saved to your account.

One saved card is your Primary method. Qcom can use a reusable card for automatic renewal when that option is enabled. Review the payment choice shown when you purchase or change a plan; saving a card does not guarantee that a charge will succeed.

Set your billing details

1. Open Settings → Billing → Overview.
2. Find Billing & payment and choose Edit.
3. Fill in Billing name, Billing email, Business address and Account type.
4. Save.

The billing email is where receipts go, so it's worth pointing it at whoever handles your accounts rather than at one person's inbox.

Save a card or mobile money number

Open Payment methods from the Payment method card, then:

• Add card takes you to the secure card page. We take a small verification charge of GHS 0.50 to confirm the card works — that isn't a subscription fee.
• Add mobile money asks for the number and the network. It's free to save.

Use Set as primary to choose which one we charge automatically, and Remove to take one off the account.

Find a receipt

Settings → Billing → History lists everything under Billing activity, with filters for All, Payments and Usage.

Each row is marked as either Payment · Taxable — money you paid us — or Usage · Tax-free, which is your credit balance being spent rather than a new charge. On a payment row you can View details, Email receipt to your billing email, or Download PDF.

When it doesn't work

• Set as primary is unavailable on a mobile money number. Only a card can be the primary method, because that's the one we charge without you present. Mobile money is there for topping up your credit.
• Removing a method didn't stop a charge. Removing takes it off the account for future charges. It doesn't reverse a payment that already went through.
• There's no receipt to download. Only payments produce one. A row marked Usage is credit being spent, so there's nothing new to receipt.
• The receipt went to the wrong place. Check the billing email using the Web instructions above, correct it if needed and send the receipt again.

Related

• Your plan and what it includes
• Top up your credit balance
• Manage usage packs
• Read your usage page