What packs and add-ons cost

Your plan's monthly allowance is always used first. A pack only starts counting once that allowance is spent, and the wallet only pays after your packs run out, if you've turned on wallet overage for that channel.

Packs

A pack is a one-off purchase of extra usage for one channel. It doesn't expire: what you don't use this month stays for the next. There's nothing to cancel, and the oldest pack is used first.

| Pack | Price | Sizes | | --- | --- | --- | | SMS | GHS 0.10 a message | 1,000 · 5,000 · 20,000 messages | | Email | GHS 0.01 a message | 5,000 · 25,000 · 100,000 messages | | AI credits | US$20 for 1,000 credits, charged in GHS at the day's rate | Shown at checkout | | WhatsApp | Depends on the conversation type | Shown at checkout |

So 1,000 SMS cost GHS 100, and 25,000 emails cost GHS 250. Check Total before you choose Checkout.

Buy packs from Settings → Billing → Usage packs. A channel needs a monthly cap before it can take a pack, and a channel your plan doesn't include asks you to upgrade first.

Wallet overage

When your allowance and packs are both used up, wallet overage keeps a channel running from your credit balance. SMS and email cost the same from the wallet as in a pack. AI credits and WhatsApp cost 20% more from the wallet, so a pack is cheaper if you know you'll need them.

Capacity add-ons

An add-on raises a limit every month for as long as you keep it. They're offered on Growth, Scale and Enterprise.

| Add-on | Price | | --- | --- | | Team seats | GHS 99 a month for each seat | | Contacts | GHS 125 a month for each 5,000 | | Storage | GHS 40 a month for each 10 GB |

Removing an add-on takes away only that extra capacity: your plan stays the same and its own limit applies again. See Manage usage packs.

Related

• Manage usage packs
• Your plan and what it includes
• Top up your credit balance
• Read your usage page