End your subscription and keep the information you need

Ending a subscription changes your paid service. Exporting workspace information and requesting deletion are separate tasks.

Before you make a change

Review your current billing period and the work your team relies on: scheduled messages, customer conversations, bookings and connected services. Decide who will handle that work when your subscription ends.

A move to a smaller plan is different from cancellation. Read Your plan and what it includes if you want to keep using Qcom with different allowances.

Request cancellation

Check your current subscription in Settings → Billing → Overview. If you cannot find a cancellation action, send Qcom a request to arrange the change and confirm its effective date. Do not assume removing a saved card cancels the subscription.

Confirm the result

1. Check the current subscription and billing period in Billing.
2. Check that the requested change is for the intended workspace. If you are unsure what it affects, ask Qcom for help.
3. Review the cancellation result and effective date. A scheduled cancellation takes effect at the end of the current billing period; requesting it is not the same as immediately ending access.
4. Keep the confirmation and check that Billing reflects the intended change. If the result is unclear, ask support to confirm it before assuming future billing has stopped.

Removing a payment method or leaving a workspace is not confirmation that the subscription was cancelled. A cancellation request also does not approve a refund or cancel a subscription billed directly by another provider.

Take a copy of your information

Use Export and delete your data to request the available workspace exports. Allow time for preparation, download the files while the links are available, and check that you have the information you need.

Store downloaded copies securely. An export is not a promise that another product can import everything or reproduce your Qcom setup.

If you also want information deleted

Follow the separate deletion process. A request needs review and does not establish that every copy has been removed. See How long Qcom keeps customer information for the current limitations and retained information.

When the change does not complete

You cannot make the change. Ask the workspace owner to check access and the current subscription. Do not delete your personal login as a workaround.

There is no active billing period to cancel. Ask support to confirm your account's status and the appropriate next step.

The request or export could not complete. Check its current status before submitting again. Contact support if it remains unclear; a missing email alone does not prove the request failed.

For a payment you want reviewed, continue with Question a Qcom charge or request a refund.