Question a Qcom charge or request a refund

If a Qcom charge looks incorrect or you want to request a refund, send the payment details and explain what you want reviewed.

Check which payment it is

This guide covers money your business paid Qcom, such as a subscription, pack or wallet top-up. Refunding a payment your customer made to your business is a different task: see Refund an order.

For a charge billed directly by another company, contact that provider. If you are unsure who billed you, read Understand Qcom and third-party charges.

Ask for a review

1. Find the payment in your billing activity and check its receipt, amount, date and purpose. See Billing details and payment methods.
2. Compare it with the plan or purchase you agreed to. Check whether a usage report covers different dates from the bill.
3. Ask Qcom for help, choosing Billing when submitting a request. Include the payment reference, amount and date, what appears incorrect and the outcome you are asking for.
4. Keep the request number and follow the replies. Provide any further information requested through the support route shown.

Share only relevant evidence. Never send a password, verification code or full card details.

What a refund request means

A request starts a review; it is not an approved refund. Eligibility, any amount and the next steps need confirmation against the applicable purchase terms and payment facts. Do not assume that cancellation, unused capacity or reporting a duplicate automatically establishes eligibility.

Ask for confirmation of the decision and, if a refund is approved, the expected processing time and how to check its progress. Check any request deadline in the terms that apply to your purchase.

When the payment result is unclear

The payment is still pending. Check its status before making another payment. A bank notification and a completed Qcom purchase may not arrive at the same time.

You cannot find the payment. Check the workspace and receipt. Send support the available reference and date rather than guessing which purchase it belongs to.

The request could not be sent. Check whether it appears in My requests before submitting it again. Follow Why a request isn't showing.

To stop future subscription service as well, follow End your subscription and keep the information you need. That is separate from asking for a payment review.