Get back into Qcom on your phone

Use your existing account to return to your workspace when sign-in or your connection interrupts your work.

How it works

Your sign-in method identifies your account; the selected workspace determines whose work you see. Changing phones doesn't require a new account, and signing in doesn't give you access to every workspace.

Sign in again

1. Open Sign in and use the same method you normally use.
2. For email, choose Continue with email. Follow the code steps shown, or choose Use password instead.
3. If you need a new code, check the address before choosing Send a new code. Choose Use a different email if you entered the wrong address.
4. If you've forgotten your password, use the password recovery option on the password sign-in form and follow the email code and reset steps.
5. Complete any two-factor check shown, then confirm the selected workspace.

Keep passwords, verification codes and recovery codes private. Qcom support doesn't need you to paste them into a chat.

Check the workspace and connection

If your usual work isn't visible, check the selected workspace and ask its owner or admin to confirm your membership and role. Don't create another account to work around missing access.

If Qcom cannot connect, check your phone's connection and try again. Before repeating a payment, send or other important action, check whether it already completed so you don't repeat it.

When you still cannot continue

You no longer have workspace access. Ask the workspace owner or admin to review your membership.

A code isn't accepted. Check the email address and use the latest code you requested. Request a new one if it has expired.

Qcom still cannot connect or sign you in. Contact Qcom support and describe the step that stopped you, the time and your phone type. Keep private customer information out of screenshots.

Next, ask Qcom for help or keep your account secure.