Start here with Qcom

Qcom brings your customer conversations, Catalog, contacts, payments and follow-up into one workspace. You do not need to set up every part before you can start.

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Choose your first outcome

• Handle enquiries — connect a channel, create an Inbox and decide whether a person, bot or Qyra answers.
• Sell a product — add a Catalog item, choose Buy as its customer action, and test the public Catalog.
• Take bookings — publish a bookable service and set the hours customers can choose.
• Collect applications — attach a published WhatsApp Flow to an Apply action and review submissions in Forms.
• Take payment — set up the item's payment action or request payment from the order, appointment, invoice or conversation where it's owed.
• Send a campaign — import or add contacts, create a message and send it to a saved audience.

The setup order

1. Complete business verification when Qcom asks for it.
2. Add your business details and invite the people who will work in the workspace.
3. Connect the channel your customers already use.
4. Create an Inbox and choose who handles new conversations.
5. Add or import contacts if your chosen task needs them.
6. Create and publish the Catalog item or message for that task.
7. Test the complete customer path before sharing it.

Each part keeps its own settings. A Catalog item does not automatically become bookable or purchasable just because of its type; its customer actions decide what visitors can do.

Where to get help

Use the Guides view for steps and fixes, Articles for longer explanations, and the Help button on a page when you need help without leaving your work.

Related

• What is Qcom?
• Workspace access and customer data
• Set up your workspace
• Handle your first customer enquiry
• Make your first sale
• Take your first booking
• Collect your first application
• Set up Qyra on an inbox