What is Qcom?

Qcom helps your business handle customer conversations and the work that follows: answering enquiries, selling products, taking bookings, collecting payments and following up with customers.

How the parts work together

• Inbox brings conversations from connected channels to your team. You choose whether people, a bot or Qyra help answer them.
• Catalog describes what you offer and what customers can do next, such as buy, book, apply or ask to pay. You choose and set up the actions each item offers.
• Contacts keeps customer details, while orders, bookings and payments track the related work. An order tells you what was requested; a payment tells you what was paid.
• Campaigns and automations help you send messages and arrange follow-up. What runs depends on the messages, audience and steps you've set up.
• Qyra helps answer questions from the knowledge available to it. Its role and available actions differ between helping your team and answering customers in an Inbox.

For example, a shop can start by answering enquiries, helping a customer choose a published product, taking an order and offering an eligible payment link. A service business may start with enquiries and bookings instead. Your setup should follow how you work, rather than an industry template.

Where to start

1. Choose one useful outcome, such as handling enquiries or taking bookings.
2. Set up the workspace, team and customer channel needed for that outcome.
3. Add the relevant Catalog items, customer actions and help information.
4. Try the complete customer journey before extending it to more teams or channels.

You don't need to set up every part of Qcom at once. Features and allowances depend on your plan and the requirements of each task; check the current plan details for your intended setup.

What needs checking

An action isn't offered. Adding an item to Catalog doesn't automatically make it purchasable or bookable. Check its published customer actions and settings.

A customer can't take the next step. The item may have availability, access or payment requirements. Check those requirements before treating the result as a fault.

Something doesn't complete. Open the relevant conversation, order, booking or payment and check its current result before trying again. A message saying the customer wants to pay isn't confirmation that payment arrived.

You operate several locations. Explain how those locations share work and stock before choosing the setup. Creating another workspace or adding an address doesn't by itself establish shared inventory or stock transfers.

Continue with Start here with Qcom, Set up Qyra on an inbox, or Understand stock and locations.