Manage notifications on your phone

Qcom notification preferences and your phone's notification permission both affect the alerts you receive.

How it works

Push alerts appear on your phone. Email and in-app alerts have their own preferences. Turning on a preference doesn't grant access to a workspace or guarantee an alert for every event.

Choose your notifications

1. Open More → Security and settings → Notifications.
2. Review the push, sound, email and in-app choices shown and change the ones you need.
3. If Qcom says notifications are off on this device, choose Open device settings and allow notifications for Qcom.
4. Review your phone's sound and notification settings if alerts arrive silently.

Push preferences apply to this device. In-app preferences affect the notification list on the web and in the app. Check a new phone's permissions rather than assuming they match your previous phone.

When an alert doesn't arrive

You turned it off. Check both the Qcom preference and your phone's permission. Check silent or do-not-disturb settings if sound is missing.

The event doesn't apply to you. Check the workspace and your access. Notification settings don't add you to conversations or change your role.

The device hasn't registered for push or a setting couldn't save. Reopen Qcom with a connection and allow notifications when asked. Check the setting again; if the problem continues, contact support. Don't rely on an alert alone to confirm a payment or other important action—open the relevant task and check its status.

Next, ask Qcom for help.