Read your usage page

Your usage view helps you understand activity over time and where your AI credits went. The dates you choose may differ from the period covered by a bill.

Open Settings → Billing → Usage.

How it works

The page answers *what did we use*. It doesn't show your allowances — for *how much is left*, the Overview page shows each limit as used out of limit.

Everything on the page follows the From and To dates at the top, which start at the last 30 days. That range is yours to choose and isn't tied to your billing period, so a total here won't necessarily match a bill.

What you'll see

Summary cards across the top, one per channel: WhatsApp, SMS, Email, Messenger, Instagram, Telegram, Web chat and AI Credits. The WhatsApp figure counts billable conversations.

Daily breakdown charts the same channels over the range, so a spike is easy to spot.

Channel tabs below narrow everything to one channel. All channels gives you a table with a row per day and a column per channel.

Check credits while chatting

Select the credits line beneath the Qyra composer to open a usage summary without leaving your chat: a popover on web or a sheet on mobile. The meter shows monthly credits used against your allowance. Pack credits, available wallet credits when enabled, and credits used in the current chat appear separately. Choose View usage for the full breakdown.

Look into AI credits

Choose the AI Credits tab and you get two views.

• Daily totals — how many credits were used each day.
• Per-action log — every individual use, with the date and time, what it was for (Qyra Chat, AI Auto-Reply, Reply Suggestion, a campaign written with AI, and so on), how many credits it took, and whether it came from your credits or an included pack.

Filter the log by action to answer "what's eating our credits", and use Export CSV to take the rows away.

When the numbers look wrong

• The total doesn't match your bill. The dates here are the ones you picked. Your bill covers your billing period, which almost certainly starts on a different day.
• A channel shows nothing. Either nothing was sent on it in that range, or it was never connected. Check Inboxes → Connections.
• The WhatsApp figure is lower than the messages you sent. That card counts billable conversations, not individual messages, so the two won't line up.
• You need the totals, not the detail. Use the Overview page instead — this page is deliberately about activity rather than allowances.

Related

• Your plan and what it includes
• Manage usage packs
• Top up your credit balance
• The WhatsApp 24-hour window