Show a card or MoMo checkout at the counter

From an order or appointment's payment section, choose Card or MoMo (customer pays now). This opens a payment the customer completes themselves. Use Record payment received only for money you already received.

Before opening a checkout

You need permission to request payments and your own open shift at the record's branch. Permission to record or confirm cash does not grant permission to request online payments. Your workspace must be set up to take online payments, and its payment settings must allow paying now with an online method.

Let the customer pay

1. Review the Checkout amount. For an appointment, the suggested amount may be its deposit. Existing payments and requests reduce what is available to collect.
2. Select Show payment checkout.
3. Let the customer scan the QR code or open the displayed link. The provider shows the enabled payment methods.
4. Wait for Payment received. The counter checks the payment about every three seconds. A customer's screenshot or a successful redirect alone is not confirmation.
5. Select Continue with updated balance before arranging another part of the payment.

The link is shown for up to 15 minutes. Closing the screen or reaching that deadline does not reverse money or prove a provider payment stopped. If a provider has already opened the payment, its result must be checked before cancellation or replacement.

Recover a missing response

Reloading checks the saved request without starting a new checkout. Use Check checkout result first. Show same checkout explicitly retrieves the existing link on the original open shift. If no request is found, Retry same checkout keeps the original amount and request identity.

Keep the browser tab and its saved request while the result is uncertain. Do not clear browser storage or collect again just because a response was lost. After a shift closes, you can still inspect the result, but cannot present it again from that closed shift.

Cancel or wait

Cancel payment request is available only when the payment owner can safely cancel it. The counter keeps it disabled while a provider attempt is active. If the link expires while the provider result is unresolved, wait for review; the amount stays reserved. Once the request is closed, refresh the balance before choosing another method.

When checkout is unavailable

• Access or settings: ask your owner to check request-payment permission, collection setup, enabled online methods and whether this service is paid later.
• No eligible balance: a paid record, an expired booking hold or money already claimed by another request cannot take another checkout. Older bookings may need payment-history review first.
• Could not open or check: use Check checkout result. If it stays unresolved, open the full order or appointment for payment review before taking more money.

Continue with Record a counter payment or Take an appointment payment.