Qyra
Track a prospect's signup and payment
Check registration, optional trial activation and payment in the existing Early Access lead details.
Updated 22 October 2026
Qcom's platform sales team can follow an enquiry through signup and payment in the existing Early Access flow.
Where do I check signup or payment?
In the existing Early Access lead list, open the enquiry's details. This list also includes free-trial enquiries. Superadmins can see Signup and consultation when the enquiry has a linked workspace. Select Refresh to check again; if loading fails, retry before drawing a conclusion.
New self-service registrations appear in this same list, including people who do not choose a trial. Self-service signup identifies registrations without another recorded source. This record does not grant permission for marketing messages. If the signup succeeds but its lead record cannot be saved, the account can exist without an entry here; the list is not a complete account register.
Registration, workspace activation and subscription payment are separate records. A trial is optional: someone can purchase a suitable plan directly. Creating an invitation or changing a lead's status does not prove that the person completed signup or paid.
Not recorded means there is no confirmed record in this view, not that the action failed. Older accounts may have no registration record. Workspace activation does not show whether the business has started using Qcom. Payments that cannot be confirmed as live subscription payments are excluded; review Billing for those details.
A shared consultation means the visitor authorised its transfer to that workspace. It does not prove the chat caused signup or payment. Without a recorded workspace link, contact details alone do not establish that relationship.
What if the lead record was not saved immediately?
New registrations record a recovery request with the account. If the immediate lead save fails, the shared background service retries it. Recovery saves the lead, its history and workspace link together and preserves an existing link. It does not send messages or grant marketing permission. Deleted workspaces and removed owners are not recreated.
Recovery requires the background service to be available. An account may exist before its entry appears here. Refresh the list later; do not create another account to repair a missing entry. This view is not a complete account register.
Related
- Review a prospect consultation
- Send a requested prospect follow-up
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