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Wizards

Create an inbox

Set up a team inbox for one channel, attach a source, and choose basic assignment settings.

Updated 22 October 2026

An inbox is where conversations for a channel land. Create one inbox for the team, brand, branch, or workflow that should own those messages.

Create the inbox

  1. Open Inboxes.
  2. Choose Create inbox.
  3. Pick the channel.
  4. Choose an available source when one is already connected.
  5. Name the inbox.
  6. Add team members or routing settings where available.
  7. Create the inbox.

After creation

Finish channel setup in the channel owner screen if the source is not connected yet. Inbox creation does not verify a sender, connect WhatsApp, approve templates, or publish a bot.

Common problems

  • The channel source has not been connected.
  • The source is already attached to another inbox.
  • Team members cannot see the inbox because they are not assigned or lack permission.
  • A bot is published but not bound to this inbox or channel.

Related

  • Connect a channel to your inbox
  • Create a bot
  • Use workspace wizards

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Create an inbox — Qcom Help