Get help from the Qcom team

Get help through Qcom's articles, Qyra or the Qcom team. Your plan determines the Qyra allowance and team support available to you.

Three ways to get help

• Help articles explain features and tasks without using AI credits.
• Qyra assistance explains Qcom, guides setup and helps troubleshoot supported tasks within your plan's allowance. See What Qyra can do.
• Qcom team support connects you with a person for investigations, decisions or help Qyra cannot provide.

Asking Qyra is separate from submitting a team support request. On the website, Chat in the Qyra panel is for Qyra; Support is for the team.

Support by plan

Help articles are available on every plan.

| Plan | Qyra assistance | Team support | | --- | --- | --- | | Free | No included allowance | New request | | Pay as you go | Plan allowance and available credits | New request | | Starter | Plan allowance and available credits | New request or Qyra Support panel | | Growth | Plan allowance and available credits | Requests and live chat | | Scale | Plan allowance and available credits | Requests and live chat | | Enterprise | Agreed allowance and available credits | Requests, live chat and agreed additional support |

The free trial includes limited Qyra use; it is separate from Free.

What help is included?

Setup: Starter, Growth, Scale and Enterprise include free help with existing features in the plan, including supported integrations. Confirm setup limits and scheduling. On Free or Pay as you go, ask what setup assistance is available.

Troubleshooting: explain what you tried, what you expected and what happened instead. Include the approximate time and whether it affects one person or your whole team.

New functionality: describe the outcome and systems involved. Custom work needs assessment and an agreed quote before work starts. See Setup support and custom integrations.

Contact the team

1. Follow Ask Qcom for help to open New request on web or mobile. Your role needs support access.
2. Describe the task, impact and any deadline. Hide unrelated customer details; never send passwords, sign-in codes or full card details.
3. Submit and check My requests for confirmation, status and replies. If it says Waiting on you, follow My requests to provide the requested information.

Growth, Scale and Enterprise can also use live chat in the website's Qyra Support panel. Replies stay in that conversation. Free and Pay as you go use New request rather than that panel's composer.

Availability and response times

Use the arrangement included with your plan or Enterprise agreement. Ask the team to confirm hours or response commitments that are not specified. A first-reply time is separate from the time needed to fix a problem; live chat does not promise immediate or round-the-clock staffing.

Explain the impact when choosing a request priority. Selecting Urgent or naming a deadline does not make it an agreed completion time.

When you cannot get help

The panel offers plans instead of a message box. Use New request. If it is unavailable too, ask your workspace owner to check support permissions.

You are waiting. Check the request status and agreed response arrangement before sending the same question again.

Your request did not send. Check whether it appears in My requests before retrying. See Why a request isn't showing.

Support does not change plan features, customer permissions or provider approvals. For separate costs, read Qcom and third-party charges. During an interruption, follow Service interruptions and maintenance.